Even in the age of artificial intelligence, 68% of customers prefer speaking with a live customer service representative, and 86% think companies should emphasize customer service more, according to the Achieving Customer Amazement report. Providing top-level customer service is essential for businesses to succeed and meet customers’ needs and expectations, and it often starts with a phone call.
Customer Connections: Phone Skills for Outstanding Service is a resource to help you deliver excellent customer service during phone calls. Watch the video below to learn about politely answering calls, transferring calls, taking messages, handling angry callers, and handling callers and walk-in customers simultaneously.
About Express Employment Professionals
At Express Employment Professionals, we’re in the business of people. From job seekers to client companies, Express helps people thrive and businesses grow. Our international network of franchises offers localized staffing solutions to the communities they serve across the U.S., Canada, South Africa, Australia, and New Zealand, employing 427,000 people globally in 2024 and more than 11 million since its inception. For more information, visit ExpressPros.com.
Last Updated on April 16, 2025
