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Browsing Tag

customer connections

1 post
IInside Express
Person in a blue blazer talking on a phone and writing at a desk with a laptop and tablet.
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  • 1 minute read

Why Strong Phone Skills Drive Customer Service Success

  • byJessica Burns
  • April 16, 2025
Even in the age of AI, 68% of customers prefer speaking with a live customer service representative, and…
Recent Posts
  • Illustration banner with purple and magenta gradient background, concentric target rings, and three silhouetted workers running toward a central goal. Text reads: “SOUNDING THE ALARM: THE NARROWING PATH TO WORK” and “WHY PROTECTING ENTRY-LEVEL JOBS MATTERS FOR WORKFORCE READINESS AND LONG-TERM ECONOMIC HEALTH.”
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    AAt Work
    Entry-Level Jobs Under Pressure: What It Means for Workers and Employers
    • August 11, 2026
  • Photo of five hospitality staff standing in a hotel lobby; a person in a gray blazer with a name badge holds a tablet in the foreground, with colleagues behind wearing business attire, a chef’s uniform, and a housekeeping uniform. Large potted plant and softly lit interior in the background.
    Read More
    LLeadership
    Need Hospitality and Leisure Staff? How Hospitality Leaders Can Stay Ready for Demand
    • August 10, 2026
  • Two professionals standing in an office with the Specialized Recruiting Group logo prominently displayed in the foreground. Text in image says "Specialized Recruiting Group."
    Read More
    LLeadership
    Solve Talent Shortages with Smarter Hiring Strategies
    • August 6, 2026
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