Phone Skills Are Key to Customer Service Success
Even in the age of artificial intelligence, 68% of customers prefer speaking with a live customer service representative,…
Streamline Work with No-Meeting Days
Meetings are a necessary part of doing business, but scheduling too many can be unproductive and an inefficient…
Connect with Clarity: Leading Through Communication at Work
Leadership at work is not just about exerting authority; it’s about igniting inspiration and empowering teams to achieve…
Digital Communication Preferences at Work
Digital communication tools like Zoom, Microsoft Teams, Slack, and Google Meet are indeed making a significant impact on…
Practice Waterfall Methodology in Your Leadership Style
If you’re looking to shake up your leadership style, practicing principles from the waterfall project management methodology may…
Ensure New Employee Success After the First 90 Days
So, you’ve welcomed a new member to your team, and now it’s time to set them up to…
Tips for Emerging Leaders: Communication
This is part one of a 12-part series. Successfully leading a team can be one of the most rewarding…