Hiring empathetic, efficient, and communicative Customer Service Representatives is vital to providing good service and maintaining your business’ reputation. Recognizing dedicated employees in these positions is just as important, and there’s no better time than during Customer Service Week, Oct. 7–11.
History of Customer Service Week
Customer Service Week, held the first full week of October each year, has been celebrated since 1987 and was proclaimed a nationally recognized week by the U.S. Congress in 1992. Customer Service Week is now observed by companies and organizations worldwide, with 60 countries participating in 2023.
Why Celebrate?
Customer Service Representatives have a unique responsibility to connect with customers and clients, often when the caller needs assistance or has experienced dissatisfaction. Great customer service can turn around a bad experience.
- 88% of customers are more likely to purchase from the company again as a result of good customer service. — Salesforce State of the Connected Customer Report
- 75% of customer relationship management leaders say they’re receiving more customer service tickets than ever before. — Hubspot State of Service
- 88% of customers believe customer service is more important than ever—an increase from 83% in 2022 and 2023. — Achieving Customer Amazement Study
Ideas to Recognize Customer Service Workers
- Write a sincere thank you note
- Cater lunch, send food delivery gift cards to offsite employees, or offer reimbursement for lunch on their own
- Give a small gift
- Share your appreciation for each person and the unique traits they bring to your company
About Express
Express helped 69,300 job seekers find Office Services jobs in 2023 and puts more than 16,000 people to work in Call Center and Customer Service roles across more than 3,600 companies each year. If you’re hiring for Office Services roles, contact the office nearest you to learn more about finding your next hire.
