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Jessica Burns

202 posts
Jessica is a Content Marketing Specialist at Express Employment International creating content for employers, leaders, and about the workplace of today. She is an accomplished former social media professional and award-winning writer. When Jessica isn’t writing about key leadership characteristics or best workplace practices, she’s spending time with her dog and planning her next road trip.
LLeadership
A cheerful man in a call center, equipped with headphones, providing assistance to a client over the phone.
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  • 1 minute read

Excellence in Service — Celebrating Customer Service Week

  • byJessica Burns
  • October 4, 2024
Recognize your Customer Service Representatives during Customer Service Week, Oct. 7–11! CSRs are vital in providing customer satisfaction…
IInside Express
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  • 1 minute read

Meet Express’ Newest Franchise Owners!

  • byJessica Burns
  • September 26, 2024
Express Employment Professionals has welcomed nine new Franchisees to the family! Join us in greeting our newest owners…
LLeadership
Healthcare workers smiling with the text 'Express Healthcare Staffing' overlaid on a red to yellow gradient background.
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  • 2 minute read

Key Strategies to Retain Healthcare Workers

  • byJessica Burns
  • September 24, 2024
Retaining employees is more difficult than ever as the healthcare industry faces historic staffing shortages. According to the…
LLeadership
Smiling woman in a headset at an office desk, with two colleagues in the background.
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  • 2 minute read

Champion Excellence During Customer Service Week

  • byJessica Burns
  • September 19, 2024
Hiring empathetic, efficient, and communicative Customer Service Representatives is vital to providing good service and maintaining your business’…
LLeadership
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  • 1 minute read

Job Insights: Canada’s Hiring Outlook Is Positive Yet Anticipating Challenges

  • byJessica Burns
  • September 16, 2024
While 74% of hiring decision-makers feel positively about hiring, 88% expect to face challenges this year. Finding qualified…
LLeadership
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  • 1 minute read

Job Insights: U.S. Hiring Outlook Is Positive with Challenges Expected

  • byJessica Burns
  • September 13, 2024
While 81% of U.S. hiring decision-makers feel positively about hiring, 90% expect to face challenges over the next…
IInside Express
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  • 2 minute read

Good Luck, Competitors! ServiceTitan Elite Trades Championship Series This Week 

  • byJessica Burns
  • September 12, 2024
Express Employment International wishes the best of luck to all competitors at the ninth annual ServiceTitan Elite Trades…
IInside Express
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  • 2 minute read

Express Bike Loan Program Eases Transportation Needs

  • byJessica Burns
  • September 6, 2024
Express Employment Professionals offices are passionate about making a difference in their local communities. The Express office of…
LLeadership
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  • 2 minute read

Revitalize Your Team: Coaching to Uplift Underperforming Employees

  • byJessica Burns
  • September 5, 2024
Not all employees are star performers, but with potential turnover costs of up to 150% of a person’s…
AAt Work
A woman is sitting with her head on her desk beside an open laptop while raising a thumbs up.
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  • 2 minute read

From Stress to Success: Recovering After a Bad Day at Work

  • byJessica Burns
  • August 27, 2024
Tough day at work? Bad days are bound to happen, but there are productive steps you can take…
LLeadership
Illustration of a large head profile with interacting people, light bulb, gears, coins, and books against a light purple background.
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  • 2 minute read

Pros of Professional Development for Your Team 

  • byJessica Burns
  • August 20, 2024
Investing in employees is vital to building a strong team and ensuring company success. Professional development may not…
IInside Express
Text reading 'Hear Why Owners Choose to Franchise with Us' over a business setting with a green and blue gradient overlay.
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  • 1 minute read

Why Franchise with Express? Unlimited Support!

  • byJessica Burns
  • August 19, 2024
When Franchise Owners choose Express Employment Professionals, they can experience opportunities to achieve their full potential while serving…
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