Empathy, the ability to perceive and respond to the feelings of another person with compassion, is an important trait for healthcare leaders. In fast-paced and high-stakes environments, empathy can help leaders better understand clinicians and patients, and support decision-making, collaboration, and teamwork.
The impact of empathy for patients is striking, as empathy improves patient satisfaction and enablement, and reduces anxiety, leading to better clinical outcomes, according to research on the Effectiveness of Empathy in General Practice. The significance of developing and practicing empathy is underscored by hospital executives who cited empathy as their most important lesson learned in 2024.
Some leaders are naturally empathic, and others will need to build the skill to fully reap its benefits. For teams, empathy can help clinicians connect with others to build relationships and trust.
Grow Your Empathy
- Use emotional intelligence to connect with others.
- Put yourself in someone else’s shoes. If you’ve experienced a lack of empathy from a healthcare provider, what could have helped you feel more supported?
- Training is proven to improve empathy, but the effects wane over time, so continuously refining this skill is necessary.
- Empathy requires active listening, adaptiveness, and curiosity to implement it fully.
As with workplace changes, leaders and clinicians can make meaningful changes on their teams, and widespread initiatives can be introduced from administration and HR. The Center for Creative Leadership shares ways organizations can support empathy.
Be cautious of overexerting your empathy as this can lead to exhaustion, overwhelm, apathy, and compassion fatigue. Protect your well-being and manage stress strategically. Practice boundaries and self-compassion to balance being empathetic with maintaining your energy and well-being.
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Last Updated on April 17, 2025
